Delivery & Returns Policy

Target production time: 5 business day(s) after payment and, where required, proof approval.

Planned carrier: KARGO FİRMASI. Target carrier transit: 3 business day(s).

Doktor Matbaa offers standard printed products, personalized items produced with customer details or artwork, and products prepared after a quotation is accepted. Depending on the product, customers may purchase directly or complete payment after accepting a quote.

Mandatory rights under Turkish Consumer Protection Law No. 6502 remain unaffected for qualifying consumer transactions. Purchases made for commercial or professional purposes that do not qualify as consumer transactions may be subject to different rules.

Card payments must be successfully completed through the payment provider. For bank transfers, payment is verified by an administrator. Production does not begin before payment is confirmed.

For personalized order items requiring artwork approval, the proof is presented for customer review. Customers may request revisions instead of approving it. Production and dispatch cannot proceed until all required proofs are approved.

Approval of a proof confirms the customer's approval of the presented artwork for production; it is not a waiver of statutory remedies for printing defects, non-conforming goods or other legal rights.

Production depends on the product type, quantity, personalization and, where applicable, proof approval. The timing and commitments communicated for an order prevail; a production target does not begin before payment and any required proof approval.

Under Türkiye's Distance Contracts Regulation, sellers must perform within the committed period. For sales of goods other than those prepared to a consumer's requests or personal needs, the period generally cannot exceed 30 days. Different periods may be agreed for genuinely personalized goods.

Where operational details have been configured, target production and carrier-transit periods are displayed at the beginning of this page. Those targets do not replace the specific delivery commitments made for an order.

Carrier details and a tracking number, if available, may be recorded when the shipment is created. Customers can follow the progress of their order through their account.

Customers should provide an accurate and reachable delivery address. If address or delivery problems occur, contact support with the order number.

For consumer transactions, the seller generally bears responsibility for loss or damage during carriage until delivery to the consumer, subject to statutory exceptions where the consumer separately chooses a carrier not proposed by the seller.

For distance sales outside a statutory exception, consumers generally have 14 days after delivery to withdraw without providing a reason or paying a penalty. Withdrawal may also be notified before delivery.

The withdrawal decision must be communicated within the applicable period in writing or by a durable medium. Simply sending an item back may not replace the required withdrawal notice.

Unless the seller offers to collect the item, the consumer must send the goods back within 14 days after notifying withdrawal. The pre-contract information and current law govern return carriers, shipping costs and the start of refund periods.

Article 15(1)(b) of Türkiye's Distance Contracts Regulation excludes, unless otherwise agreed, goods prepared to the consumer's requests or personal needs from the no-reason withdrawal right.

Printed materials personalized with a customer's name, professional title, contact details, custom dimensions or original artwork may qualify depending on their actual characteristics. A product is not automatically exempt merely because it is manufactured after an order is placed.

Whether an item is genuinely personalized and the applicable exception should be explained before checkout. This exception does not remove the buyer's statutory rights where goods are defective or do not conform to the contract.

If the wrong item is delivered or an item shows missing print, a material manufacturing defect, deviation from the order or approved proof, or damage in transit, contact support through the Contact page. Include the order number, an explanation and photographs if available.

Where legal conditions for defective goods apply, consumers may seek rescission and refund, an appropriate price reduction, free repair where applicable, or replacement with conforming goods if possible. Personalization and proof approval do not automatically cancel these remedies.

Photographs or a carrier's damage report can help the investigation, but their absence alone does not extinguish mandatory consumer rights.

For withdrawal, defective goods, incorrect delivery, delay or other order problems, use the support channels on the Contact page. Providing an order number, contact details, request and any supporting evidence helps the review.

For valid withdrawals, refunds are processed within the statutory timeline and through the legally required method, generally using the same payment instrument without imposing charges on the consumer. Depending on delivery status and the prescribed return carrier, the start of the applicable 14-day period may differ.

Refunds, replacements and price reductions for defective goods are assessed separately from no-reason withdrawal. Mandatory legal cost and refund obligations remain applicable.

If the promised delivery period is not met, statutory rights to terminate the contract and obtain a refund remain available. If performance becomes impossible, the seller must comply with legal notification and reimbursement duties.

To request cancellation before production or dispatch, use the support channels. Whether a cancellation can be accepted, and the resulting rights, depend on the item, order stage, pre-contract information and mandatory law.

Use the Contact page to communicate about orders and returns. The absence of an automated return-request screen does not limit legally permitted written or durable-medium notices.

Applicable consumer dispute-resolution and complaint rights remain unaffected. Binding transaction-specific terms should be read alongside the pre-contract information and Distance Sales Agreement provided for the order.